Please note that orders placed less than 3 business days before delivery are subject to a 10% last-minute fee, as they require quick coordination from our kitchen and logistics teams.
Whats your cancellation policy?
Orders canceled less than 3 days prior to delivery are invoiced 100%.
Orders with the value over 1000 euro canceled less than 5 weekdays prior are invoiced 100%.
Our policy takes into account order preparations which begin well in advance, including ordering ingredients, reserving kitchen capacity, and scheduling our staff.
Can I pay with invoicing?
Sure! The default payment method for website orders is credit card, but our team can activate the invoicing payment method for you.
In order to do that, please send your invoicing details to sales@fyge.fi and our team will get back to you quickly!
What’s your delivery fee?
We deliver orders within the Helsinki, Espoo, and Vantaa areas. The delivery fee is €65 + VAT.
Our delivery service includes:
Delivery directly to your location
Food neatly packed in ready-to-serve boxes & trays, ready to enjoy
Clear labelling with dietary information for each tray/box
Let us know the exact delivery details when placing your order so we can ensure everything runs smoothly!
What's extra delivery charge?
If your order includes a pick-up after the event (e.g. rented cutleries, coffee thermoses, setup), this is charged 65€ separately from the delivery fee.
What does table setup mean?
At Fygë, breathtaking food tables are our specialty. We recommend choosing our signature table setup for occasions with 20 guests or more—it’s the perfect way to turn your catering into a visual and culinary experience.
The Fygë Table Setup includes:
Rental of props such as wooden trays, baskets, elevation, decoration and serving tongs
Cleaning of all props after the event – no hassle for you
Customized menu printout to display on the table
For example, a table setup for 50 guests typically requires a 2-meter-long table (provided by the host) and 1.5 hours for setup. We always align on the practical details in advance to ensure everything goes smoothly.
What does last minute fee mean?
Our 10% last-minute fee applies to catering orders placed less than 3 business days before the delivery date.
This fee covers the extra coordination required for:
Ingredient sourcing on short notice
Adjusting kitchen and staff schedules
Ensuring on-time delivery despite the tight turnaround
We always recommend placing your order early to secure availability and avoid the last-minute surcharge. However, we understand that sometimes things come up—and we do our best to help even on short notice!
If you’re unsure whether your order qualifies as last-minute, just reach out—we’re happy to clarify.
How late can I finalize the guest count?
Please provide the headcount and dietary information latest 5 days prior to the delivery.
Changes to your order can be made up to 5 days before delivery. This way, we can ensure the availability for all dietary requirements and special items in your order.
What dietary restrictions you cater to?
We have delicious options for common restrictions such as gluten free (GF), vegan (VG), lactose free (LF), nut free (NF).
You will notice that vegan and gluten-free options are charged +15% of the product/menu price due to the higher ingredient price.
For any other allergies and special dietary requests, please notify us at checkout in the comment box.
The ingredients and dietary classifications of our products are found on the specific product pages.
We reserve the right to provide alternatives to accommodate other special dietary needs or preferences.
Allergen Trace Disclaimer
Please note that we cannot guarantee that our products are completely free of traces of the main 16 allergens, including:
Sulphur dioxide and sulphites (at concentrations more than 10mg/kg or 10mg/litre)
Tree nuts
Can you provide us with cutlery?
Absolutely!
We offercutlery, plates, napkins, and cups as an additional service. These can be either disposable eco-friendly options or reusable rental items, depending on your event needs.
Let us know what you prefer when placing your order, and we’ll include everything you need to enjoy the food with ease.
How do I estimate food amounts?
The right amount of food depends on the type of event, time of day, and how the food is served.
Here are some general guidelines:
Light breakfast & afternoon snack: 2–3 items per person
Lunch or filling setup: 4–6 items per person
Cocktail-style events or celebrations: 5–8 bites per person
Full-day events: Combine meals and snacks depending on the schedule
Also consider:
Will people be standing or seated?
Will there be alcohol or additional food/drinks?
How long does the event last?
We’re happy to help you estimate the right amount based on your guest count and occasion — just send us the details, and we’ll guide you!
Minimum order requirements?
For some of our products we do have minimum order quantities in place to help reduce food waste during the production.
That said, we do cater to a wide range of group sizes, from small teams of 5 people to large events with 600+ guests.
If you're planning a smaller meeting, we’re happy to recommend the best menu options that work well for your group size. Just send us an email to sales@fyge.fi and we’ll find a solution that fits!
What info do you need to send a quote?
To give you an accurate and quick quote via email, it helps if you can share the following:
Date and time of your event
Number of guests (or approximate)
Type of event (e.g. breakfast, lunch, afterwork, celebration)
Any dietary restrictions
Preferred menu or theme (if you have one in mind)
Do you need any additional services? (e.g. table setup, cutlery, staff)
If you’re still figuring things out — no problem! Just send us what you know, and we’ll help you build the rest.
Are there eco-friendly catering options?
YES! At Fygë, we’re committed to sustainability and offer several eco-friendly catering options:
Eco-friendly packaging: We use recyclable and biodegradable food boxes and trays.
Locally sourced ingredients: We prioritize working with local suppliers to reduce our carbon footprint.
Sustainable menu choices: We offer plant-based and seasonal menu options that support sustainability.
Reusable cutlery and serving items: For events, we provide rental cutlery, plates, and serving props that can be cleaned and reused.
Eco-friendly serving ideas: We can serve smoothies in reusable jars and breakfast cups in glasses, reducing single-use plastics.
Let us know if sustainability is a key priority for your event or company, and we’ll make sure your order aligns with your eco-conscious values.
Do you provide alcohol services?
While we don’t sell alcohol directly, we do offer bartending services for your event. Our team can serve the drinks, ensuring everything is handled smoothly.
Additionally, we partner with trusted providers who can supply alcohol for your event. If you need this service, just let us know, and we’ll coordinate everything for you!
Missing info to your question?
If you did not find an answer to your question, please send us a feedback request at sales@fyge.fi!
The steps we’re currently taking, from sourcing and packaging to operations and partnerships, as well as the goals we’ve set for a more sustainable future.